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Webinar FAQs

Webinar FAQs

What happens after I register?

You will begin to receive confirmation and important information. Prior to the webinar you will receive a welcome letter providing you with your login and password information.

What is the Company of Experts’ refund policy?

All programs – face 2 face, online, webinar, and hybrid (referred to as training in this refund policy) All fees are due upon registration.  Your full participation is very important to us and we know that from time to time, your plans to attend one of our workshops or programs may change.  Our refund policy reflects our interest in your continued growth and learning journey as well as our planning needs and expenses incurred based on your enrollment. For more information about our Refund Policy, please click here.

Does the Company of Experts sell or share my information?

Company of Experts does not sell nor share information gathered at its Web Site to any third party outside of the provider network to which it belongs. By using this Site, or by joining our e-mail distribution list, you are not identifying nor disclosing your affiliation with us, our partners, or anyone. For more information about our Privacy Policy, click here.

Are there terms and conditions I should be aware of?

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. To read the complete list of Company of Experts’ terms and conditions, please click here.

What is your policy for withdrawing from an event?

If you pay for a event and it is canceled prior to the start of the webinar or training, you will automatically be registered in the next webinar or training with the same title; or you may apply your funds towards another workshop or webinar that we offer. However, if you request a refund, we will deduct a fee to cover the registration and credit card handling fees. If you paid your registration and are unable to attend the specific workshop, we will make every attempt to accommodate you in another workshop based on space availability.

Do I need to purchase anything priot to the webinar?

Everything you need for the webinar will typically be included in the listed event price. If other materials are important to the learning outcomes for this webinar, you will have that information prior to registration. You don’t need to purchase any special software to participate in the webinar. Once you have  completed registration, you will receive your login and password information.

What if I have a concern or question about the webinar?

Our attention to your needs has kept us in this business for twenty years. We want to hear from you, call (702) 228-4699 or email Kathy@companyofexperts.net.  At the time of registration, you will be provided information with contact information for content, schedule, technical or other questions related to the specific webinar that you are enrolled in.

What are the system requirements?

• A separate telephone line for the audio or a sound card and speakers.
• JavaScript and cookies need to be enabled.
• A 56Kbps Internet connection or better.
• Windows Users – Internet Explorer 6/7, Firefox 2, Mozilla 1.7+, Netscape 8.1 or higher.
• Mac Users – Firefox 2, Safari 3.0 (Mac OS 10.4,10.5), Safari 2.0 (Mac OS 10.4) Safari 1.3 (Mac OS 10.3).
• Linux Users – Firefox 2, Mozilla 1.7 or higher.

NOTE: The WebEx plug-in will not install if your browser has high security settings or you do not have administrative rights on your PC

Can I test my system prior to the webinar?

Yes you have the option to test your system to see if it is ready to attend a webinar. To test your system, please try joining a test meeting at: http://www.webex.com/lp/jointest/

Do I need a login to attend a webinar?

Yes you need a login to participate in the webinar. In order to receive a login for the webinar, you must register and pay for the event in full. After the event is paid in full, you will be emailed the login and password information to the webinar. On the day of the event, follow these steps:
• Click on the event link from your reminder email.
• Enter your name, email address, and password.
• Click the Join button.
• Follow the instructions in the dialog box to join teleconference / audio.

When should I log in to attend the webinar?

All events start on time. Please join at least 10 minutes prior to the start time, so you don’t miss any of the presentation.

Why is the “Join Now” button not activated?

The Join Now button will be active once the host starts the event. (Approximately 10 min before start time).

I registered for the event but I am unable to join?

You should disable all pop-up blockers – even those included with any Internet browser toolbars you have installed on your computer. Once you’ve disabled your pop-up blockers, try joining the event again. Before you get into the event, you will see a page on your screen with “One Moment Please…”. Do not close that page or refresh your browser when that screen is present.

The presentation being shown does not fit in my screen?

Please set your screen resolution to 1024 x 768 pixels.

Now is the Moment to Seize your Opportunity

Author: Luke Johnson, Financial Times

Published: May 5, 2010

The hour is always darkest before dawn. I have a gut feeling that now might just be a great time to take the plunge. There is plenty of negative news about deficits and double-dip recession. But technology and global markets are creating real advantages for anyone tempted to give it a go. And a new concern will not be weighed down with the legacy issues like property and pension obligations that are holding back incumbent players. Among my reasons why now is the time:

* The internet has made it easier to experiment than in the past. Building an online presence costs less than it ever did. I just redesigned my website for less than £2,000 in a few weeks. With that you can reach the whole world. Yes, the web is crowded, but there are billions of consumers connected to it who might see your ads or buy your products. And if your idea fails, too bad – shut the project down and try another; it is cheaper and quicker to discover what works than at any time in history.

* The corporate life seems less appealing . Jobs for life have gone; occupational pensions have gone; and who wants to slog away in a suffocating hierarchy their whole career? The freedom and satisfaction of self-employment are hard to beat. Of course there are risks – but then you might get sacked anyway if you work for someone else. Starting a company gives you the chance to achieve independence and self-determination – and if it succeeds, you really will get the rewards of your efforts.

* The world needs entrepreneurs more than ever. New jobs and wealth creation spring principally from new companies. I predict governments will do more to encourage entrepreneurs in years to come – from lower taxes to a reduced regime of bureaucracy. Every policymaker I speak to understands that only private enterprise can tackle unemployment and generate the tax we need to deal with our problems.

* There is more advice and support than ever before. Books, online, agencies, magazines – you name it, there are hundreds of places to go to find ideas, recruit staff, secure premises, source IT, deal with legal and accounting issues and so forth. There are more clubs and networks – more ways to access funding, find partners and reach customers. There are many more role models and mentors around than when I started out in the 1980s.

* It is easier to freelance and subcontract than before. Virtual businesses are common. Almost everything can be outsourced – manufacture, R&D, fulfilment, logistics, administration, IT – you name it. And providing these services offers endless niche markets.

* There is talent galore looking to join in a new venture. Now is a wonderful time to recruit able staff. Big business and the state are shedding personnel – people will be more willing to throw in their lot with an emerging company than during the good times.

* Premises and plants are plentiful. Rents are lower, machines are in surplus – there is more choice than there has been for years in terms of premises and equipment.

* Redundancy should be a beginning, not an end. Thousands do seize the day when they lose their job – and while not all find it a pushover, for many it allows them to pursue their dream and follow their passion.

* Part-time is a way to get going. When I worked for others, I moonlighted for several years, participating in various schemes at weekends, evenings and during holidays. It gave me experience, confidence and helped generate capital – so I was better prepared when I left employment for good after a few years.

I recently became chairman of the Advisory Board of Fast Track, which ranks Britain’s fastest growing companies. There I am endlessly impressed by the vision and energy displayed by the founders of so many of the companies surveyed. They know it is worth it.

No one believes starting something from scratch is a breeze. But as Samuel Johnson said: “He that labours in any great or laudable undertaking has his fatigues first supported by hope and afterward rewarded by joy.”

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Source:

Johnson, Luke. “Now is the Moment to Seize Your Opportunity.” Financial Times. N.p., 5 May 2010. Web. 5 May 2010. <www.ft.com/cms/s/0/3f720290-57dd-11df-855b-00144feab49a.html>.

How to Lead Under Fire

Author: Steve Tobak, cnet.com

stressed-while-at-workIf you’re not periodically under fire by your management and peers then your career’s probably not going anywhere. It’s sort of like “no pain no gain.” If you push the envelope and take risks, then you’re going to get mercilessly grilled from time to time. That’s just the way it works. And if you seriously want to get promoted and make something of yourself, you have to learn to handle it. No, I’m not talking about growing thick skin and becoming a human punching bag. I’m talking about learning to handle getting fired upon like a true leader. Everyone will walk out of the room thinking you’re the next Lou Gerstner or Jack Welch. Okay, maybe not, but they’ll definitely think more of you and will more readily accept your ideas, proposals, and most importantly, promotions.

How’d I learn this stuff? By spending much of my career selling innovative strategies to risk averse CEOs, CFOs, and management teams. Sure, I probably came across as whiny and defensive in the early days, but in time I learned the ropes. Here they are:

How to Lead Under Fire

1. Don’t get emotionally attached to your ideas. It’s good to be passionate about your ideas, but if you’re emotionally attached to them, it’ll come through when you’re getting grilled. And managers are incredibly distrustful of ideologues trying to shove things down their throats. It’s all about positioning. In your mind, you have to be willing to walk away. That little separation will give you the appearance of perspective and poise under fire.
2. Learn to embrace alternative views. The best way to respond to most objections is by first embracing them, then explaining why your plan is better or at least equivalent. Again, it’s a positioning game. But there’s a subtle but significant difference between, “My approach is better and here’s why,” and “That’s an interesting idea; here’s why I think this might be a better approach.”
3. Master the art of zinger retorts. When you’re getting grilled there will inevitably be some real zingers. Well, there’s only one way to beat a zinger and that’s with a zinger retort. How do you get good at zinger retorts? By getting good at thinking on your feet, which is really equal parts knowledge, experience, preparation, and of course, self confidence. Also, it’s essential to maintain a sense of humor under fire.
4. Know your stakeholders. Of course you need to know your material cold and expect the worst. Unfortunately, that’s not even close to good enough. You also have to know the stakeholders, aka your audience, and have a pretty good idea of their likely objections. A few one-on-one premeetings are a good idea. Then you’ll be ready to counter effortlessly.
5. Never, ever lose control of the meeting. It’s your meeting, or at least your time to present, so you’re in charge and you need to act like it. I don’t care if the CEO and CFO start going down a rat hole on some mindlessly trivial point. You have to be adept at all the usual techniques for keeping meetings on track, on topic, and on time. Come to think of it, that’s probably a topic of its own.

Source:
Tobak, Steve. “The Corner Office mobile edition.” BNET Blogs mobile edition. CBS Interactive, 25 Mar. 2010. Web. 26 Mar. 2010. .

Why We Need an Optomistic America

Last week, an author called Barbara Ehrenreich spoke at the Royal Society of Arts, an organisation that I chair, about her latest book, Smile or Die: How the Relentless Promotion of Positive Thinking Has Undermined America .

I profoundly disagree with her theory. As Michael Skapinker wrote in the FT yesterday , optimism built America, and without it the country will never recapture its glory. Aldous Huxley said about the place: “The thing that most impresses me about this country is its hopefulness.”

Yet there appears to be a disturbing and broader case of doubt in the US. In December, Time magazine carried a front cover with the headline: “The Decade From Hell”. And meanwhile, Nobel Prize-winning economist Paul Krugman wrote in the New York Times that the past 10 years had been “The Big Zero”, because average wages, stock and houses prices in the US had stagnated.

Even the American far right has doom-mongers. I appeared on the Glenn Beck show on Fox News last year. I found it difficult to take his apocalyptic views seriously, yet he has a huge following. Everywhere it seems there is a feeling of pessimism that recalls the dark period in the 1970s following the Vietnam war.

I’m afraid the US remains mesmerized by the terrorist attacks of September 11 2001, even nine years later. The recent overreaction to a bomb on an aircraft on Christmas day is proof of an inability to put such threats into perspective. The Afghanistan and Iraq conflicts are part of this disastrous pattern. Those ill-advised wars have fed the sense of gloom.

Meanwhile, arch-defeatists such as Al Gore have created a vast “global warming” propaganda machine to frighten us all into submission about climate and energy. And the financial crisis, with its after-effects of unemployment, bankruptcies and debt, appears to have compounded the national feeling of misery – or at least that’s how it appears to a foreigner who has always been an unremitting admirer of the US.

The west needs a confident America – indeed, capitalism demands an America that is bullish about the 21st century. More than anywhere ever, industrial inventions and technological advances originated there. The US needs to recapture its hope and vision, its enthusiasm and vigour.

It should not look to Europe for examples. The Old World has a tendency to be cynical. The loss of empires, the end of deference, the rest of the world catching up, an inevitable diminution of economic and political might – these trends have inclined too many Europeans to fear the worst and be nervous about the future. This attitude to life is not good for the soul, and it makes progress seem like a concept from the past.

Because progress is precisely what the US – and even Britain – has been making in the past 10, 20 or 50 years. Be it in health, real standards of living – you name it – in more or less every aspect of work or leisure, there has been improvement in a pretty relentless fashion, thanks to free enterprise, science and democracy.

Unfortunately, many of these advances are incremental and do not create headlines. I suspect that the media and politicians believe they get more mileage from worrying us. And plenty of left-of-centre academics and commentators prefer the spectre of decline and fall to the idea of rising prosperity. It gives them something to complain about, in their masochistic, gloating way.

So, for example, California, which has always been at the cutting edge, needs to get a grip, shrug off the blues, ignore the depressives – and help lead the recovery. Despondency cures nothing. America has space, it has ingenuity, it has freedom, it has scale. By most measures it remains the best place on earth to start a business. A spirit of adventure, of limitless possibilities, of manifest destiny, lies at the heart of the American psyche. The rise of China must not dim the American zest for growth. And in spite of Barack Obama’s “audacity of hope”, I do not believe big government is the cure.

How would intellectuals such as Ehrenreich have us behave? Life provides its share of cruel and inescapable truths, but despair or denial are surely not the answer. Give me a belief in the power of opportunity any time.

Works Cited

Johnson, Luke. “Why We Need an Optimistic America.” Financial Times 20 Jan. 2010, sec. Business Life: 10. Print.