Webinar FAQs

Webinar FAQs

What happens after I register?

You will begin to receive confirmation and important information. Prior to the webinar you will receive a welcome letter providing you with your login and password information.

What is the Company of Experts’ refund policy?

All programs – face 2 face, online, webinar, and hybrid (referred to as training in this refund policy) All fees are due upon registration.  Your full participation is very important to us and we know that from time to time, your plans to attend one of our workshops or programs may change.  Our refund policy reflects our interest in your continued growth and learning journey as well as our planning needs and expenses incurred based on your enrollment. For more information about our Refund Policy, please click here.

Does the Company of Experts sell or share my information?

Company of Experts does not sell nor share information gathered at its Web Site to any third party outside of the provider network to which it belongs. By using this Site, or by joining our e-mail distribution list, you are not identifying nor disclosing your affiliation with us, our partners, or anyone. For more information about our Privacy Policy, click here.

Are there terms and conditions I should be aware of?

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. To read the complete list of Company of Experts’ terms and conditions, please click here.

What is your policy for withdrawing from an event?

If you pay for a event and it is canceled prior to the start of the webinar or training, you will automatically be registered in the next webinar or training with the same title; or you may apply your funds towards another workshop or webinar that we offer. However, if you request a refund, we will deduct a fee to cover the registration and credit card handling fees. If you paid your registration and are unable to attend the specific workshop, we will make every attempt to accommodate you in another workshop based on space availability.

Do I need to purchase anything priot to the webinar?

Everything you need for the webinar will typically be included in the listed event price. If other materials are important to the learning outcomes for this webinar, you will have that information prior to registration. You don’t need to purchase any special software to participate in the webinar. Once you have  completed registration, you will receive your login and password information.

What if I have a concern or question about the webinar?

Our attention to your needs has kept us in this business for twenty years. We want to hear from you, call (702) 228-4699 or email Kathy@companyofexperts.net.  At the time of registration, you will be provided information with contact information for content, schedule, technical or other questions related to the specific webinar that you are enrolled in.

What are the system requirements?

• A separate telephone line for the audio or a sound card and speakers.
• JavaScript and cookies need to be enabled.
• A 56Kbps Internet connection or better.
• Windows Users – Internet Explorer 6/7, Firefox 2, Mozilla 1.7+, Netscape 8.1 or higher.
• Mac Users – Firefox 2, Safari 3.0 (Mac OS 10.4,10.5), Safari 2.0 (Mac OS 10.4) Safari 1.3 (Mac OS 10.3).
• Linux Users – Firefox 2, Mozilla 1.7 or higher.

NOTE: The WebEx plug-in will not install if your browser has high security settings or you do not have administrative rights on your PC

Can I test my system prior to the webinar?

Yes you have the option to test your system to see if it is ready to attend a webinar. To test your system, please try joining a test meeting at: http://www.webex.com/lp/jointest/

Do I need a login to attend a webinar?

Yes you need a login to participate in the webinar. In order to receive a login for the webinar, you must register and pay for the event in full. After the event is paid in full, you will be emailed the login and password information to the webinar. On the day of the event, follow these steps:
• Click on the event link from your reminder email.
• Enter your name, email address, and password.
• Click the Join button.
• Follow the instructions in the dialog box to join teleconference / audio.

When should I log in to attend the webinar?

All events start on time. Please join at least 10 minutes prior to the start time, so you don’t miss any of the presentation.

Why is the “Join Now” button not activated?

The Join Now button will be active once the host starts the event. (Approximately 10 min before start time).

I registered for the event but I am unable to join?

You should disable all pop-up blockers – even those included with any Internet browser toolbars you have installed on your computer. Once you’ve disabled your pop-up blockers, try joining the event again. Before you get into the event, you will see a page on your screen with “One Moment Please…”. Do not close that page or refresh your browser when that screen is present.

The presentation being shown does not fit in my screen?

Please set your screen resolution to 1024 x 768 pixels.

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