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About the Video:

Newly Revised Edition Created by Karl Fisch, and modified by Scott McLeod; Globalization & The Information Age. It was even adapted by Sony BMG at an executive meeting they held in Rome this year. Credits are also given to Scott McLeod, Jeff Brenman,

How to Raise Your Game in 2010

Been a loooong year,” sang John Lennon, as the music faded away on the last track of his 1975 album Rock’n’Roll. This December we know what he meant.

It has been a year of high anxiety. Good news has usually been followed by bad, making it hard (and unwise) to believe that the worst was over. For those who had never experienced it, bumping along the bottom has become a meaningful concept.

But let’s not slump into excessive end-of-year doom. Looking ahead, here are three ideas to help business leaders have a happier time in 2010.

Management with analytics

The New York Police Department was “kind of a classic case of a big organisation not knowing what it knows,” says NYPD chief Ray Kelly in a recent video produced by IBM, NYPD’s technology partner.

Having realised there was a problem, Commissioner Kelly took action. Four years ago, NYPD established its Real Time Crime Center, a 24-hour, seven-day data warehouse that provides information and support to detectives who are investigating violent crime. Information is delivered to them at the crime scene. Clear-up rates and speed of operation have both improved significantly.

This is what managing with “analytics” can do for you. Successful companies – Google, Amazon, Tesco, Netflix – have got terrifically smart at extracting the right amount of relevant data from their businesses, and making it work for them: finding unexpected, unseen patterns in customer behaviour, and exploiting them.

In 2010, it will be time to get serious about managing proliferating data more intelligently. But don’t spend all your time poring over the stuff, because idea number two is going to require putting the spreadsheets down and getting out of the office …

Management by walking around

OK, so MBWA is hardly new. Dave Hewlett and Bill Packard pioneered it decades ago. But in the “faster, faster” 21st century, when the pressure is on managers to take decisions more quickly, investing time in talking to colleagues can slip a long way down the list of priorities. Big mistake. (In the global era, Rosabeth Moss Kanter has observed, we should think in terms of “management by flying around”).

When I asked the chief executive of the global recruitment business Manpower, Jeffrey Joerres, about his management style recently, he spoke eloquently about the need to get out of the office and meet people face to face. Being a leader involves a lot more than just sending e-mails and “gazing at charts”, he said. “We are a company of do-ers, and if you have this big chasm between executives and [staff], you have no idea what the challenges are.”

Increasingly, the gurus tell us, strategy is execution. In other words, it’s how you do things that matters.

Management with a moral purpose

Business leaders have a lot of work to do to convince a sceptical public that their organisations can be a force for good. Maybe non-financial companies are suffering unfairly as a result of what some banks in particular have done. But that does not remove the need for moral renewal at the heart of business.

Jeff Immelt, chief executive of General Electric, gets it. In a speech at the US military academy West Point two weeks ago, he argued forcefully that business leaders have lost their way. “We are at the end of a difficult generation of business leadership, and maybe leadership in general,” he said. “Tough- mindedness, a good trait, was replaced by meanness and greed, both terrible traits … rewards became perverted,” he added.

Large sections of Mr Immelt’s speech could have been written by Ken and Will Hopper, authors of one the most important business books of the past decade, The Puritan Gift. Indeed, in it they salute the GE boss as their kind of leader.

The Hoppers’ book emphasises “the importance of a good managerial culture in determining the nature and direction of any society”, as Will Hopper puts it. Good managers master their craft, while also possessing what Mr Immelt calls “domain knowledge” – that is, they know what they are doing in their specific discipline. If only bankers had been better at banking, how much happier we would all be.

It has been a long year. With hard work, and after drawing on these ideas, next year could be better.



Stern, Stefan. “How to Raise Your Game in 2010.” Ft.com. Financial Times, 21 Dec. 2009. Web. 2 Jan. 2010.

Christopher Szecsey

Christopher Szecsey

Christopher Szecsey (pronounced “say-chay”) has over 38 years of worldwide experience across more than 48 countries in capacity-building of individuals, teams, community groups, organizations, & projects. For the past 15 years, he has worked as consultant, trainer, & facilitator with international nonprofits & local nonprofits (NGOs) as well as with government & multilateral agencies in the USA & around the world.

His international clients include: the Center for Disease Control in Ethiopia, Carter Center, World Wildlife Fund, American Red Cross, Save the Children, CARE, PACT, PATH, Family Health International, Pathfinder, Counterpart International, The Asia Foundation, FAO/UN, UNDP, & UNICEF as well as international consulting firms, foundations, & government agencies. Prior to consulting, he served nine years as a Country Representative/Field Office Director for Save the Children/US on three international assignments in Asia & the Pacific Islands; two years as a Project Director for UNDP in Nepal; & three years as a Peace Corps Volunteer in Ecuador.

His USA clients, mostly in the Northern California, include: the Volunteer Center & its Nonprofit Resource Center, Community Action Partnerships, West County Community Services, Santa Rosa Symphony, Habitat for Humanity, RECOURSE, Restorative Resources, Sonoma County Repertory Theater, Next Generation, Lifeschool, Osmosis, Southwest Community Health Center, La Luz, foundations such as Levi Strauss & West County Healthcare, school districts, & local city & county government agencies.

Key areas of Christopher’s consulting experience include building the capacity of the nonprofit sector around the world including in the USA; providing technical assistance, training & facilitation in collaboration/partnerships; organizational assessment & development, leadership & team strengthening;  program assessment, design, planning, & management; & board & staff development as well as work with local government agencies.

Christopher has significant experience & skills in training & facilitation with boards, senior staff, & diverse stakeholder groups, using learner center participatory, interactive, & collaborative learning processes to ensure client & stakeholder involvement, engagement & ownership for positive change efforts.

He has served on the board of three nonprofits as well as the chair of one, and as a nonprofit executive director. He graduated from the University of the Pacific/Callison College, and successfully completed the Executive Certificate Program in Global Change & Social Innovation/Appreciative Inquiry, Global Excellence in Management (GEM) Initiative, Case Western Reserve University. His three languages are: English, Spanish, and Indonesian.

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  • Appreciative Inquiry
  • Board Training & Development
  • Community Development/ Mobilization & Community Partnerships
  • Consulting
  • Facilitating
  • Facilitator Training
  • High-Impact Strategic Planning
  • Leadership Training & Development
  • Management Training & Development
  • Organizational Assessment
  • Organizational Development
  • Participatory Learning
  • Participatory Management
  • Partnership Building & Strengthening
  • Program/Project Development & Management
  • Staff Training & Development
  • Team Building
  • Visioning & Futuring

Doug Kerr

Doug Kerr

Based in Vancouver on the west coast of Canada, Doug Kerr is an experienced trainer and management consultant who specializes in:

  • Appreciative Inquiry workshops
  • Instructional skills development and training program design
  • Management development – from front-line supervisors to senior executives
  • Facilitation of group processes with intact management and work teams
  • Executive coaching and training executive coaches
  • Commercial negotiation skills training and consulting.

Over the past 30 years Doug has worked across the continent with a broad range of clientele, including all levels of business and industry, post-secondary institutions, public health organizations, and non-profit organizations. Doug has been certified by Company of Experts.net as both an Appreciative Inquiry Facilitator and an Appreciative Inquiry Facilitator Training (AIFT©) Trainer.

The Instructional Skills Workshop Program (ISW)

Doug is known internationally as the original developer of the Instructional Skills Workshop program (ISW), an intensive, video-based micro-teaching training program for post-secondary instructors. Since its inception in 1978, the program has trained over 5,000 post-secondary instructors in British Columbia, as well as thousands more across Canada. It has been conducted in the UK, several African countries including Zimbabwe and Ghana, the United Arab Emirates, and a number of Caribbean countries. The program has been implemented state-wide in California, and has been conducted in over 20 states in the USA.

Training for Trainers

Since going private in 1981, Doug has trained thousands of workshop participants to design and deliver training within their own organizations – health professionals, tradespeople, managers, retail clerks, academics, engineers, technicians, firefighters – people from all walks of life, from sea to sea to sea.

Leadership Development/Management Development

The three four-day Supervisory Skills Workshops Doug began designing in 1994 for the Yukon Territorial Government have become recognized as the standard training program for entry-level supervisors and managers across the territory. Doug has also custom-designed training programs for a broad range of both public- and private-sector middle managers and senior executives for over 25 years.


Doug Kerr is a master facilitator. Over the past thirty years Doug has designed and facilitated workshops and conferences for a broad range of leadership teams and work teams in both the public and private sector. Doug brings to his facilitation work a sense of timing, an understanding of the need for both engagement and detachment, an appreciation of the capabilities of groups, and a sense of humor. Doug custom designs every workshop he facilitates, based on input from the group and the organization. Some of the types of workshops and conferences Doug has facilitated are listed below:

  • Appreciative Inquiry
  • Fundamental Change Processes
  • Contemporary First Nations Governance, Leadership, and Management – for politically elected leaders and senior managers in First Nations communities
  • Strategic Planning – for Boards of Directors of not-for-profit organizations and senior managers in a variety of private and public sector organizations
  • Effective Self-Management Skills – workshops for troubled managers – i.e., managers in difficulty within their own organization
  • Team Development – workshops designed to help management teams and work teams increase their effectiveness

Executive Coaching

In his work as a trainer and facilitator, Doug has coached hundreds of executives, professionals, managers, board members, and political representatives. He is a graduate of the Senior Level Intensive Certificate Program of The Center for Executive Coaching, Professional School of Psychology, Sacramento, CA, and a co-trainer of the program with Dr. William Bergquist. As a certificated executive coach, Doug brings an appreciative approach to his work with his coaching colleagues.

Negotiation Skills Training

Over the past 10 years Doug has designed and conducted intensive, experiential training workshops in negotiation skills for cleintele ranging from First Nations treaty negotiators to purchasing agents, salespeople, consultants, managers, and executives.

Doug holds a Master of Education degree in adult education from the University of British Columbia, and a professional teaching certificate from Notre Dame University in British Columbia. His Bachelor of Arts in English and philosophy was earned at Bishop’s University.

Doug Kerr is an energetic, enthusiastic consultant and trainer who brings integrity, perspective, and over 30 years of experience to every consulting assignment he takes on.

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  • Appreciative Inquiry
  • Appreciative Inquiry Facilitator Training
  • Change Management
  • Delegation
  • Executive Coaching
  • Instructional Design
  • Instructional Skills Workshops (ISW)
  • Instructional Skills Workshops (ISW) Facilitator Training
  • Leadership Development
  • Learning Organizations
  • Management Development
  • Negotiation
  • Organization Development
  • Performance managment
  • Presentation Skills Workshops (PSW)
  • Sales Training
  • Strategic Planning
  • Strength Deployment Inventory and Relationship Awareness Theory (TM)
  • Supervision
  • Team Development

Jeanie Cockell

Jeanie Cockell Profile Picture

Dr. Jeanie Cockell, is president of a consulting company based in Halifax, Nova Scotia. Jeanie is a dynamic facilitator who is known for her creativity, sense of humour, sensitivity, and ability to get diverse groups to work collaboratively together. She is a leader in Appreciative Inquiry as an organizational and community development process, a research methodology and foundation for fostering collaboration in groups. Jeanie has been certified by Company of Experts.net as both an Appreciative Inquiry Facilitator and an appreciative Inquiry Facilitator Training (AIFT) Trainer.

Since 1999 Jeanie has worked as an educational and organizational consultant with organizations in the private, public and social-profit sectors. She has extensive experience in facilitating, presenting, training, coaching, conflict resolution, leading and collaboratively designing strategies for individuals, groups, organizations and communities to build positive futures and to respond effectively to change.

Her background includes teaching, presenting and delivering workshops in a variety of areas: appreciative inquiry; team building; leadership; diversity; mathematics; adult learning; instructional skills, planning and design; instructor and program evaluation; and facilitator training. As well Jeanie has had formal leadership roles at Vancouver Community College as Mathematics Department Head, Associate Dean; at the Institute of Indigenous Government where she consulted as Dean in the senior executive team; and at the British Columbia Ministry of Advanced Education as Project Officer leading a large provincial project.

Her consulting work is based on the expertise that she developed and continues to enhance as an educator and leader, as well as the theoretical/research background she developed in doing her Masters research on “Power and Leadership: A Perspective from College Women” (1993) and her Doctoral  research on “Making Magic: Facilitating Collaborative Processes (2005).

Jeanie has a BA in Mathematics, an MA in Higher Education and an EdD in Educational Leadership and Policy all from the University of British Columbia. She is also an Instructional Skills Facilitator Trainer, Gender and Diversity Facilitator Trainer, Sociocultural Competency Trainer, and Appreciative Inquiry Facilitator Trainer.

Publishing includes:

  • Cockell, J. (1999). Power and leadership: A perspective from college women. In Gender and Diversity: Facilitator Guide, 115 – 120. Victoria, BC: Ministry of Advanced Education and Centre for Curriculum Transfer and Technology.
  • Cockell, J. (2006). Making magic: Facilitating collaborative processes. In Research in Action, Proceedings of the Canadian Association for the Study of Adult Education (Atlantic Region) conference.
  • Cockell, J. contributor to Reed, J. (2007). Appreciative Inquiry: Research for Change (p. 143, 144, 145). Sage Publishers.
  • Cockell, J. (2007). Making Magic Doing Research. In AI Practitioner: The International Journal of AI Best Practice, 47 – 48, November 2007.
  • Cockell, J. (2008). Appreciative Inquiry. In Four Arrows Don Trent Jacobs (Ed.), The Authentic Dissertation: Alternative Ways of Knowing, Research, and Representation (pp.201 – 205). NY,NY: Routledge.
  • Cockell, J. (2010). The AI Circle. In AI Practitioner: The International Journal of AI Best Practice, 43 – 46, February 2010.

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  • Appreciative Inquiry
  • Building Teams
  • Change Management
  • Collaborative Learning
  • Communication
  • Conflict Resolution
  • Developing cultural inclusion in teaching and training
  • Diversity in the Workplace
  • Facilitating
  • Great Teaching or Great Teachers Seminars
  • Instructional Skills Workshops
  • Leadership Training and Development
  • Organizational Development
  • Participatory Learning
  • Presentation Skills Workshops (PSW)
  • Spirit in the Workplace
  • Strategic Planning
  • Teacher or Trainer training and development
  • Visioning and Futuring
  • Women in Leadership

Ezelle Theunissen

Contact Information:

P.O. Box 15303, Panorama,
7506, Bellville, South Africa


Mobile: 083 3022730

Skype: zelbelle

Center for Appreciative Inquiry

Afrikaans, English, German

Working Portfolio:
Download Resume

Ezelle Theunissen_EoC 2013

Ezelle Theunissen is a leadership coach and community psychologist with substantial experience in developing people, businesses and organizations.

Ezelle practices as a coach and appreciative inquiry trainer and consultant to create “generative & learning” organizational cultures that wish to thrive in a rapidly changing environment. She specialises in individual, organisational and community transformation and the design of innovative programmes that integrate learning and coaching at individual and team level. She especially enjoys discovering people’s unique strengths, values and contributions – and how to amplify these.

Ezelle has gained considerable experience working in diverse environments – from rural, small town and peri-urban communities to big brand corporate industries. She feels equally inspired collaborating with private, non-government and / or public sectors and thrives in environments rich in diversity. She is equally fluent in English & Afrikaans and especially enjoys working with other English-second-language speakers throughout the world.

Ezelle’s coaching practice focuses on coaching leaders and managers at the cutting edge of their fields. Her areas of expertise include entrepreneurship and business development, sustainability and resource economy, managing change, learning and development, and increasing effectiveness and quality of experience in the workplace. She thrives in settings lead by avant-garde visionaries who pioneer new enterprises and programs in fast-paced and growing environments. She is committed to ongoing voluntary community development projects and is a founding member of Rokpa Bardo (a subsidiary of Rokpa Trust, an international welfare organisation).

Ezelle holds a Masters degree in Psychology from Rhodes University, a Higher Education Diploma from UCT, and certificates in Coaching Skills and Coach Supervision Skills from Coaching Development (ICF accredited).Ezelle is a certified Appreciative Inquiry facilitator and facilitator trainer (Centre for Appreciative Inquiry), and Mindfulness facilitator trainer (Mindfulness Africa). She is a member of HPCSA (Health Professions Council, SA), COMENSA (Coaches and Mentors of SA), and an accredited NQF level 7 assessor with the ETDA (Education, Training & Development Authority) and Services SETAs.

  • Appreciative Inquiry Consulting & Training
  • Coaching
  • Content Development
  • Organizational Development
  • Strategic Development
  • Workshop Facilitation

Academic and Professional Details:

  • BSocSc : Psychology, Religious Studies (University of Cape Town, 1991)
  • BA(Hons) : Psychology (University of Port Elizabeth, 1992)
  • HDE(PG)Sec : Guidance & Counselling, Religion Education (University of Cape Town, 1994)
  • MSocSc : Counselling Psychology (Rhodes University, 2001)
  • Registered with Health Professions Council of South Africa as a Counselling Psychologist
  • Dip. Child Care : Prime Care Training, Cape Town, 1993
  • Dip.R.Aroma : Cape Institute for Allied Health Studies, Cape Town, 1995
  • Registered with Allied Health Professions Council as a Therapeutic Aromatherapist
  • SETA Assessor: Services Sector Education & Training Authority (SETA), Cape Town, 2004
  • Registered with ETDP and Services SETA’s as accredited assessor, NQF level 7
  • Cert. AI Facilitator : Company of Experts (USA) Appreciative Inquiry Facilitator Training, 2006
  • Cert.Coaching: Coaching Development (International Coach Federation accredited training), 2007
  • Mindfulness Trainer : Mindfulness Africa, 2008
  • Cert. Coach Supervision : Coaching Development, 2008
  • Cert. AIFT : Company of Experts (USA) Appreciative Inquiry Facilitator Trainer, 2009

Awards and Achievements:

  • 2005 : Most Popular Facilitator, Siyaya Skills Institute, Cape Town
  • 1991 : Faculty of Social Science and Humanities Dean’s Merit List, UCT
  • 1989 : Entrance Merit Scholarship, UCT
  • 1988 : Pass Matric with an A aggregate symbol (First Class Distinction)
  • Atmosphere PR (South Africa)
  • Best-AC (Tanzania)
  • JHPIEGO (Ghana)
  • Industrial Psychology Consultants
  • Industrial Psychology Consultants (Zimbabwe)
  • Open Society Initiative for Eastern Africa (OSIEA)
  • SAB Miller, Latin America
  • “The authenticity of Ezelle Theunissen and her genuine belief in the power of Ai. Also the interaction with other individuals from diverse backgrounds. I particularly enjoyed the Dewitt Jones DVD, “Celebrate What’s Right with the World” ~ Chantelle Murray, Johannesburg, South Africa
  • “I appreciated the passion and knowledge of all participants including our facilitator, Ezelle Theunissen.” ~ Derrick Hann, Doha, Qatar
  • “The workshop was well done. The contents and presentation were valuable to improve my profession as a change agent.” ~ Consultant, Dar es Salaam, Tanzania

Ray Wells

Ray Wells

Ray Wells, based in the Philadelphia region, is the president of a consulting firm that uses a strengths-based approach in designing leadership, team and organization development programs for its clients. This approach, which focuses on accentuating and building on “who we are when we are at our best,” has helped the firm capture the energy and professional passion of the people it serves. Ray has been certified by Company of Experts.net as an Appreciative Inquiry Facilitator and Appreciative Inquiry Facilitator Trainer (AIFT ©).

Since 1987,  the firm has customized programs and projects for nearly 100 non-profit, business, and education clients in organizations ranging from just a dozen people to the Fortune 500, from the smallest private schools to the Ivy League, from single-office non-profit agencies to the largest corporate health systems. When necessary, the firm draws on the talent of a host of trainers, facilitators and consultants with whom it regularly partners.

Ray’s own strengths and professional passion are focused on guiding higher education institutions and their leaders in transforming the post-secondary educational landscape. He has assisted with major change initiatives at Penn State University, Lehigh University, the Woodrow Wilson National Fellowship Foundation, the University of Connecticut, and in the growing Drexel University system. He has facilitated whole systems change workshops for the National Association of Presidential Assistants in Higher Education, the American Council on Education, and A Community of Agile Partners in Education (CAPE), a not-for-profit Pennsylvania-based consortium of higher education and K-12 members, where he has served as a consultant since January of 2001.

In 2001 Ray joined the faculty of the Foundation for the Advancement of International Medical Education and Research (FAIMER) as a leadership scholar/instructor. The annual FAIMER Institute serves medical school faculty from developing countries in South America, Africa and Asia who have the potential to play a key role in improving medical education in their schools.

Over a four-year span at Princeton University, Ray worked with an on-going culture change program targeted towards Princeton’s top 450 administrators and managers. Among many other projects, he assisted with the design of several management development conferences and post-conference training programs on the challenges of change, process improvement, the introduction of a performance enhancement initiative, and the impact of new technology on organizational processes.

Ray earned his Master of Arts from Bowling Green State University (OH) in college student development and his Ph.D. in applied social-psychology from Temple University, where his research focused on how leadership creates and maintains a sense of community on a college campus. He has held professional student affairs positions at Arizona State University, Southeast Missouri State University, and Temple University.

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  • Appreciative Inquiry
  • Appreciative Inquiry Facilitator Training
  • Developing a Shared Vision
  • Drexler-Sibbet Team Performance System
  • Effecting Sustainable Change
  • Executive Coaching
  • Future Search Conferences
  • High Impact Strategic Planning
  • High Performing Teams
  • Knowledge Management
  • Leadership Styles
  • Leadership Training and Development
  • Learning Communities
  • Managing Time Management
  • Myers-Briggs Type Indicator (MBTI)
  • Performance Enhancement
  • Project Management
  • Situational Leadership
  • Team Building
  • Team Development

Carolyn Weisenberger

Carolyn Weisenberger

Carolyn Rainey Weisenberger, BS, LPN, is an educational consultant. Carolyn brings 28 years of facilitating wellness and growth for others; 22 of those years have been in the field of experiential learning.

She has worked with hundreds of corporations, community organizations and schools to develop individual and organizational excellence.

Carolyn uses the integration of Appreciative Inquiry, other strength-based tools, and experiential education as a dynamic method for helping clients move forward with motivation toward their vision and goals.

She co-designed and patented an award winning, innovative, high performance portable low ropes course. Carolyn has co-authored From Conflict to Collaboration and the Facilitator Manual for the Low Ropes Course.

Carolyn is an Associate Member of AI Consulting, LLC, and a member of the American Society of Training and Development (ASTD), the Positive Change Corps (PCC), and the Association for Experiential Education (AEE).  Carolyn is a certified Appreciative Inquiry Facilitator Trainer

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  • Appreciative Inquiry
  • Appreciative Inquiry in the mental health field
  • Brain-based learning
  • Collaborative Decision Making
  • Communication Skills Development
  • Conflict Resolution
  • Emotional Intelligence in the workplace
  • Experiential Learning
  • Forte Facilitator
  • Leadership Development
  • Life Skills Facilitator
  • Management Development
  • Parallel Thinking
  • Team Building
  • Relationship Building

Cheri Torres


What might be possible if community and organization members were fully engaged and using their strengths to collectively achieve shared visions?

This is the question that motivates Cheri Torres and has her focused on collaboration. Given current global challenges, Cheri uses strengths-based organizational design practices to help clients respond effectively to increasing levels of complexity in their environments and growing demand for innovation and change. Her strategy is to expand collaborative capacity in communities and organizations using Appreciative Inquiry, Sociotechnical Systems Design, and Experiential Learning.  She does this by partnering with her clients to intentionally design workplace environments, multi-stakeholder conversations, organizational systems and individual and team training to maximize value for all stakeholders.

Her experience has taught her that systems and events that are intentionally designed for collaboration elicit our inherent collaborative capacity, regardless of our differences in background, views, or values. Expanding that capacity through lessons and intentional practice leads to increasing competence in thinking and working together with joy and creativity, resulting in sustainable innovation and ever-evolving excellence.

Cheri believes people are capable of extraordinary contributions when given the opportunity; consequently, she works with organization and community leadership to design for full engagement, and she provides strategies for people to expand their capacity to take advantage of new opportunities.  Her training and coaching programs are uniquely designed for immediate and long-term impact, focusing on changing workplace practices rather than people.

Cheri has worked in education, healthcare, manufacturing, service industries, government, military, and community services thoughout the United States as well as in Mexico, Canada, Ireland, and Great Britain. She has trained thousands in the practice of Appreciative Inquiry and Experiential Learning and she has authored or co-authored numerous articles and books, including Dynamic Relationships: Unleashing the Power of Appreciative Inquiry in Daily Living, The Appreciative Facilitator, and From Conflict to Collaboration. In 1996 she co-designed a patented, award winning, innovative portable challenge course training using Appreciative Inquiry, which is used in hundreds of schools, community youth programs, military training programs, and corporations around the world.

Cheri holds a Ph.D. in Educational Psychology with a specialization in Collaborative Learning from the University of Tennessee. She also holds an MBA, a Masters in Transpersonal Psychology, Level II certification in Spiral Dynamics Integral, and training in the Sociotechnical Systems Design Process.

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  • Appreciative Inquiry
  • Appreciative Process
  • Collaborative Decision Making
  • Communication
  • Conflict Resolution
  • Leadership
  • Learning Styles
  • Management Development
  • Myer-Briggs Type Indicator (MBTI)
  • Service Learning
  • Team Building

Roseanna G. Ross

Roseanna G. Ross

Roseanna G.  Ross, is Professor and Chair of the Department of Communication Studies at a state university in Minnesota.  She was Internship Director for the department for 18 years, and was Director of the Faculty Center for Teaching Excellence for 5 years. In addition, Roseanna currently serves as a campus mediator in the university mediation program.

Roseanna’s professional publications include the development of a self-report instrument to assess communicative messages in conflict (Ross-DeWine CMMS).  She is also co-author of two books: “The Internship As Partnership: a Handbook for Businesses, Nonprofits and Government Agencies,” and “The Internship as Partnership: A Handbook for Campus-Based Coordinators and Advisors.” As Senior Associate in the “Developing the Leadership of America’s Next Generation of Nonprofit Leaders” joint project of the National Society for Experiential Education, Regis University and the Center for Creative Leadership, Ross developed and facilitated a series of institutes for interns and mentors.

Roseanna Ross is an energetic, creative presenter, trainer and storyteller, and experienced process consultant. As an independent communication consultant and trainer, Roseanna has over 30 years of experience in designing and facilitating seminars, assessing organizational communication needs, and providing keynote presentations for both the public and private sectors.

Dr. Ross was a recipient of the National Society for Experiential Learning 2006 Pioneer in Experiential Learning Award and the 1999 Young Leader in Experiential Learning Award. Roseanna received the 1998 MnSCU Center for Teaching and Learning Star Leader Award. Ross has received teaching awards including the Central States Speech Association Outstanding Young Teacher Award and the Ohio University Department of Education Distinguished Alumni Award.  She was also listed in Outstanding Young Women of America in 1985, and was honored as an International Women of the Year 1992-1993. Dr. Ross taught for a year in Japan 1991-1992. She was Director of the University’s Center for British Studies, Alnwick England, 1993-1994 and was Academic Director for that program in Summer 2006, and Summer 1996.

Roseanna Ross earned a BS in education at Ohio University, and a Master of Arts in communication from Ohio State University and is a Doctor of Philosophy in communication theory, speech communication and higher education from Ohio University.

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  • Appreciative Inquiry
  • Customer Relations
  • Developing Effective Relationships in the Workplace
  • Department chair training and development
  • Experiential Learning Theory and Strategies
  • Interpersonal Conflict Management
  • Listening and Feedback
  • Internship Program Design, Monitoring, and Supervision
  • Mediation Mentoring
  • Meeting Management
  • NonVerbal Communication
  • Process Consulting for Identification of Organizational Communication Needs
  • Storytelling
  • Team Building