Richard E. Lyons has served as a professor of management, department chair, instructional dean, corporate trainer, faculty and staff developer, and independent consultant. His grounding in sound research and quality management practices, as well as deep learning from his varied experiences, has enabled him to exceed expectations of clients systematically. Richard launched his consulting and presentation practice in 1999, shortly after the publication of his first book, The Adjunct Professor’s Guide to Success. He has since authored three other books – Teaching College in an Age of Accountability, Success Strategies for Adjunct Faculty, and Best Practices for Supporting Adjunct Faculty. His extensive research on these topics and familiarity with best practices that align with that research undergird his consulting. The strategies that he espouses have been well received not only by clients, but also by audiences in dozens of presentations at varied academic conferences. Richard has presented on the campuses of community and state colleges, universities and proprietary institutions, in three countries. Besides traditional institutions, these have included historically Black colleges and universities, historically women’s institutions, and those that serve significant populations of Native American, Hispanic and other diverse populations. He also regularly utilizes webinars to deepen workshop participants’ mastery of critical learning outcomes. His travel experiences in over forty countries enable him to address issues in a global, futuristic context – a factor of increasing importance at many institutions. Active throughout his career in professional organizations, Richard presently serves on the board of the North American Council for Staff, Program and Organizational Development [NCSPOD]. Richard earned his B.A. in Management and M.S. in Business Education at Western Kentucky University, and his doctorate in college teaching and curriculum at the University of Central Florida. |
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Tag Archives: customer service
Professional Development in a Technological Age
Has your training budget been red-lined? Most companies, schools and non-profits are looking at their training and travel budgets and wonder what happened.
E-Learning and software available today makes it possible to deliver on-site employee training programs more cost-effective than face2face training. Company of Experts.net has the expertise to deliver, great software and outstanding content to engage employees at a time that works for employees and for organizations.
Whether you have cut back or cut out your professional development programs – you may be left wondering how do I effectively manage now? Lack of quality professional development training can be a serious and expensive problem. One direct and immediate impact may be the high cost of turnover and the cost of recruiting and retraining new employees now replaces the fund used to train and maintain your current talent.
With curriculum designed for adult learners delivered on-line in real-time or at the employees and the organizations schedule with outstanding facilitators, the learning is timely, effective and cost-efficient. In this new era we are all required to do more and to be more independent, communicate with people in other parts of the globe and be part of the “team”. Our programs include time management, communication, customer service, motivating employees, appreciating culture.
Can soft skills really save money? How much time do you spend with the same employees going over the same or similar issues. Perhaps these employees are great “technically” but are their interpersonal relationships slowing down productivity? Smart companies are taking advantage of the new professional development opportunities appealing to their employees desire to increase their knowledge, skills and ability to improve their working relationships.
Company of Experts has a solid set of workshops and webinars online and we can customize your professional development program for you.
Kay Weiss
Kay Weiss is a community college administrator and has extensive experience in professional and organizational development. In addition to teaching, Kay has served as a division dean, department chair, committee chair, and Standard Chair for Accreditation. She received the outstanding professor of the year award at her college in 1999 and, in 2000, the Golden Apple Award from the San Bernardino Education Roundtable. In 2006, was the recipient of the National Leadership Award presented by the National Council for Staff, Program and Organizational Development (NCSPOD.) Kay has been certified by Company of Experts.net as an Appreciative Inquiry Facilitator Trainer and an Instructional Skills Workshop Trainer. Kay has been an extremely active volunteer with NCSPOD, serving as Western Region Vice President, President Elect, President, and Past President. She currently serves as Certificate Program Liaison, working with newer practitioners and mentors on NCSPOD’s professional certificate process. She has served as facilitator for the New Practitioners Institute, the Summer Institute and the International Professional Developers Workshop for NCSPOD. She has also served as the lead facilitator for various Campus Great Teachers Format Seminars, including Great Staff Seminars, and the Great Online Teachers Seminar and has utilized both Appreciative Inquiry and the World Café Model to facilitate dialogue about topics “that matter most” in a variety of settings.. Kay is a long-time member of the California Community College Council for Staff and Organizational Development (4C/SD), the International Reading Association, and the California Reading Association. She holds a doctorate in educational leadership from the University of Southern California, a master of arts in education degree from California State Polytechnic University, Pomona, and a bachelor of science degree in general studies/education from the University of Southern California. |
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