Tag Archives: customer relations and service

Roseanna G. Ross

Roseanna G. Ross

Roseanna G.  Ross, is Professor and Chair of the Department of Communication Studies at a state university in Minnesota.  She was Internship Director for the department for 18 years, and was Director of the Faculty Center for Teaching Excellence for 5 years. In addition, Roseanna currently serves as a campus mediator in the university mediation program.

Roseanna’s professional publications include the development of a self-report instrument to assess communicative messages in conflict (Ross-DeWine CMMS).  She is also co-author of two books: “The Internship As Partnership: a Handbook for Businesses, Nonprofits and Government Agencies,” and “The Internship as Partnership: A Handbook for Campus-Based Coordinators and Advisors.” As Senior Associate in the “Developing the Leadership of America’s Next Generation of Nonprofit Leaders” joint project of the National Society for Experiential Education, Regis University and the Center for Creative Leadership, Ross developed and facilitated a series of institutes for interns and mentors.

Roseanna Ross is an energetic, creative presenter, trainer and storyteller, and experienced process consultant. As an independent communication consultant and trainer, Roseanna has over 30 years of experience in designing and facilitating seminars, assessing organizational communication needs, and providing keynote presentations for both the public and private sectors.

Dr. Ross was a recipient of the National Society for Experiential Learning 2006 Pioneer in Experiential Learning Award and the 1999 Young Leader in Experiential Learning Award. Roseanna received the 1998 MnSCU Center for Teaching and Learning Star Leader Award. Ross has received teaching awards including the Central States Speech Association Outstanding Young Teacher Award and the Ohio University Department of Education Distinguished Alumni Award.  She was also listed in Outstanding Young Women of America in 1985, and was honored as an International Women of the Year 1992-1993. Dr. Ross taught for a year in Japan 1991-1992. She was Director of the University’s Center for British Studies, Alnwick England, 1993-1994 and was Academic Director for that program in Summer 2006, and Summer 1996.

Roseanna Ross earned a BS in education at Ohio University, and a Master of Arts in communication from Ohio State University and is a Doctor of Philosophy in communication theory, speech communication and higher education from Ohio University.

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Specialties:

  • Appreciative Inquiry
  • Customer Relations
  • Developing Effective Relationships in the Workplace
  • Department chair training and development
  • Experiential Learning Theory and Strategies
  • Interpersonal Conflict Management
  • Listening and Feedback
  • Internship Program Design, Monitoring, and Supervision
  • Mediation Mentoring
  • Meeting Management
  • NonVerbal Communication
  • Process Consulting for Identification of Organizational Communication Needs
  • Storytelling
  • Team Building

Nicholas Holton

Contact Information:

Address:
610 W. Rose City Road
Rose City, MI USA 48654

Email:
nick.holton@kirkland.edu
holtonn2006@yahoo.com

Phone:
Work: (989) 275-5000 ext. 412
Home: (989) 685-3290

Skype: NicholasHolton

Website(s):
Beechwood Communications

Social Media Networks:
LinkedIn

Working Portfolio:
Download Resume

Nick Holton_Profile Pic 2013

Nicholas Holton has worked as a professional educator his whole career. First as a math instructor and now at a community college as an Associate Dean for General Education, Nicholas has been a leader in innovation by design. His workshops have visited four continents, and include strategic planning, appreciative inquiry, service learning, and engaged learning techniques. He is sought out as an invited speaker and his keynote and other presentations draw an international audience. Nicholas’ appreciative inquiry teams work with small nonprofits and whole community colleges. He conducted an Appreciative Inquiry Facilitator Workshop (AIFT) in Perth, Australia and his clients are located all over the world including: Scotland, Chile and India. His professional passions include anything that helps people improve the human condition. He is committed to this also in he personal life as he sits on several nonprofit boards and volunteers regularly at community events.

 

 

  • Appreciative Inquiry Consulting & Training
  • Board Training & Retreats
  • Faculty Development
  • Grant Writing
  • Keynote & Plenary Presentations
  • Large-Scale Summit Design
  • Leadership Development & Training
  • Non-Profit Services
  • Organizational Development
  • Service Learning
  • Small Business Consulting
  • Strategic Development
  • Student Leadership Training
  • Workshop Facilitation

Presentations:

  • Community College: Is it right for you?
  • Incorporating Service Learning Into a Traditional Curriculum
  • Indicators of Engaged Institutions
  • Myths Of Service Learning
  • Reaching Out, While Reaching In
  • Rural Service Learning: Special Obstacles and Great Opportunities
  • Service Learning On A Shoestring
  • Service Learning: What Works And What Doesn’t!”
  • Tech Prep and Service Learning: A Natural Combination
  • Top Ten Issues Related to Successful Service Learning Experiences”
  • Using Appreciative Inquiry To Transform Your Teaching

Appreciative Inquiry Summits:

  • Campus Compact Presidential Summit: Facilitator
  • College Wide Strategic Planning Summit
  • Great Start Collaborative Strategic Planning
  • HeadStart Strategic Planning
  • National Rural Service Learning Summit
  • National Summit, Event facilitator
  • Service Learning Advisory Board Strategic Planning
  • Strategic Planning, COP Collaborative

Workshops:

  • Appreciative Inquiry Strategic Planning Workshop
  • Appreciative Inquiry Team Building
  • Appreciative Inquiry Team Building Workshop
  • Developing Our Strengths: Appreciating Our Differences
  • Faculty Course Design Workshop
  • Faculty Workshop on Service Learning

Keynote:

  • Reframing The Social Contract in Higher Education

Webinars:

  • Issues in Rural Service Learning

International:

  • Appreciative Inquiry Facilitator Training (AIFT), Co-trainer
  • Creating High Performance Teams Using Appreciative Inquiry
  • International Service Learning: Guatemala & Nicaragua
  • ACTS Academy (Bangalore, India)
  • American Association of Community Colleges
  • Central Michigan University
  • Community College National Center for Civic Engagement
  • Company of Experts
  • Georgia State Government
  • Great Start Collaborative
  • Houston Community College
  • Kirtland Community College
  • Lake Superior State University
  • Macomb Community College
  • Michigan Campus Compact
  • MSU Extension
  • North East Michigan Community Service Agency
  • Northern Essex Community College
  • Northern Michigan University
  • Oakland Community College
  • Ogemaw County Humane Society
  • Rondo Tree Service
  • Rose City Greenhouse
  • Rural Alliance for Service Learning
  • Rural Community College Alliance
  • Smart Schools Foundation
  • St. Clair Community College
  • University of Alaska
  • “I have known Nick since 2009, and was fortunate enough to take part in an Appreciative Inquiry Facilitator Training (AIFT) that he tutored. The four days of the AIFT were both inspiring and exciting, and Nick made the training relevant to the wide variety of participants. I have also followed with interest Nick’s service learning program, and am impressed that all of his students think so highly of him.” ~ Anne Tierney, Senior University Teacher at University of Glasgow
  • “Mr. Holton, as I have addressed him for the last 27 years, was my high school math teacher who became what I consider my mentor. Five years ago, as I did some grant writing for his company, he thought it was time I called him by his first name. I just couldn’t due to the enormous amount of respect I have for this man. His motto has always been learn more, better yourself, and hopefully as a result make the world a better place. This is what he encourages, inspires, and aids others to do, whether they are students, business associates, or friends. I feel privileged to have been all three!“~ Michelle Jacobs, Independent Consultant, Electrical & Controls Engineers at Match Point Controls, LLC