Tag Archives: conflict resolution

Managing Conflict at Work

Webinar Overview:

Conflict has a negative impact on organizations and people including productivity, cooperation, communication and the quality of life at work and home (in spite of our best intentions – we take work home and likewise we bring home to work).  Human interaction is at the core of our existence; we are all interconnected. Since conflict – differing opinions, goals, needs, desires, values, beliefs, attitudes or perceptions of entitlement – is a fact of life, the manner in which we manage conflict affects the quality of our interactions, our lives, our communities and our world.

Designed For:

Supervisors, managers and employees retooling for the new economy. Small or larger organization – business, non-profit, military or education, or those seeking a new career.

Learning Outcomes:

  • Learn to  Identify and analyze Conflict in the Workplace – is it good? Is it bad?
  • Learn and understand factors that influence our perception and reaction
  • Analyze a current conflict situation
  • Learn strategies for managing conflict
  • Learn how your communication style can achieve dramatic results. It is not about difficult situations or difficult people.
  • Understand how to Improve productivity by effectively handling conflict on and off the job.
  • Gain skills to contribute to an open, collaborative work environment.
Duration: Approximately 1 Hour
Price: $9.99 USD (for webinar recording only) [paid-downloads id=”9″]

Presenter:

Kathy Becker is the president of the Company of Experts, Inc. The Company of Experts has served clients in both the public and private sectors since 1989.  With over thirty years of professional experience in K-12 and higher education, she has served as a Human Resources Officer, Staff Development Coordinator and Equal Employment Opportunity Officer. She has had direct responsibility for labor contract negotiations, sexual harassment training, discrimination investigation, mediation and conflict resolution, discipline and grievance, professional training and leadership development.

Kathy is a trained Appreciative Inquiry Facilitator/Trainer and incorporates AI into her consulting, training, and online teaching. With her background in the public and private sectors as well as a strong commitment to customer service and developing learning organizations, Kathy brings real-world experience to her online workshops. Some of the workshops include: Appreciative Inquiry, Equal Employment Opportunity, Diversity Hiring, Leadership, Customer Relations, Conflict Resolution, Succession Planning and Creating Change through Dialogue.

Jeanie Cockell

Jeanie Cockell Profile Picture

Dr. Jeanie Cockell, is president of a consulting company based in Halifax, Nova Scotia. Jeanie is a dynamic facilitator who is known for her creativity, sense of humour, sensitivity, and ability to get diverse groups to work collaboratively together. She is a leader in Appreciative Inquiry as an organizational and community development process, a research methodology and foundation for fostering collaboration in groups. Jeanie has been certified by Company of Experts.net as both an Appreciative Inquiry Facilitator and an appreciative Inquiry Facilitator Training (AIFT) Trainer.

Since 1999 Jeanie has worked as an educational and organizational consultant with organizations in the private, public and social-profit sectors. She has extensive experience in facilitating, presenting, training, coaching, conflict resolution, leading and collaboratively designing strategies for individuals, groups, organizations and communities to build positive futures and to respond effectively to change.

Her background includes teaching, presenting and delivering workshops in a variety of areas: appreciative inquiry; team building; leadership; diversity; mathematics; adult learning; instructional skills, planning and design; instructor and program evaluation; and facilitator training. As well Jeanie has had formal leadership roles at Vancouver Community College as Mathematics Department Head, Associate Dean; at the Institute of Indigenous Government where she consulted as Dean in the senior executive team; and at the British Columbia Ministry of Advanced Education as Project Officer leading a large provincial project.

Her consulting work is based on the expertise that she developed and continues to enhance as an educator and leader, as well as the theoretical/research background she developed in doing her Masters research on “Power and Leadership: A Perspective from College Women” (1993) and her Doctoral  research on “Making Magic: Facilitating Collaborative Processes (2005).

Jeanie has a BA in Mathematics, an MA in Higher Education and an EdD in Educational Leadership and Policy all from the University of British Columbia. She is also an Instructional Skills Facilitator Trainer, Gender and Diversity Facilitator Trainer, Sociocultural Competency Trainer, and Appreciative Inquiry Facilitator Trainer.

Publishing includes:

  • Cockell, J. (1999). Power and leadership: A perspective from college women. In Gender and Diversity: Facilitator Guide, 115 – 120. Victoria, BC: Ministry of Advanced Education and Centre for Curriculum Transfer and Technology.
  • Cockell, J. (2006). Making magic: Facilitating collaborative processes. In Research in Action, Proceedings of the Canadian Association for the Study of Adult Education (Atlantic Region) conference.
  • Cockell, J. contributor to Reed, J. (2007). Appreciative Inquiry: Research for Change (p. 143, 144, 145). Sage Publishers.
  • Cockell, J. (2007). Making Magic Doing Research. In AI Practitioner: The International Journal of AI Best Practice, 47 – 48, November 2007.
  • Cockell, J. (2008). Appreciative Inquiry. In Four Arrows Don Trent Jacobs (Ed.), The Authentic Dissertation: Alternative Ways of Knowing, Research, and Representation (pp.201 – 205). NY,NY: Routledge.
  • Cockell, J. (2010). The AI Circle. In AI Practitioner: The International Journal of AI Best Practice, 43 – 46, February 2010.

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Specialties:

  • Appreciative Inquiry
  • Building Teams
  • Change Management
  • Collaborative Learning
  • Communication
  • Conflict Resolution
  • Developing cultural inclusion in teaching and training
  • Diversity in the Workplace
  • Facilitating
  • Great Teaching or Great Teachers Seminars
  • Instructional Skills Workshops
  • Leadership Training and Development
  • Organizational Development
  • Participatory Learning
  • Presentation Skills Workshops (PSW)
  • Spirit in the Workplace
  • Strategic Planning
  • Teacher or Trainer training and development
  • Visioning and Futuring
  • Women in Leadership

Carolyn Weisenberger

Carolyn Weisenberger

Carolyn Rainey Weisenberger, BS, LPN, is an educational consultant. Carolyn brings 28 years of facilitating wellness and growth for others; 22 of those years have been in the field of experiential learning.

She has worked with hundreds of corporations, community organizations and schools to develop individual and organizational excellence.

Carolyn uses the integration of Appreciative Inquiry, other strength-based tools, and experiential education as a dynamic method for helping clients move forward with motivation toward their vision and goals.

She co-designed and patented an award winning, innovative, high performance portable low ropes course. Carolyn has co-authored From Conflict to Collaboration and the Facilitator Manual for the Low Ropes Course.

Carolyn is an Associate Member of AI Consulting, LLC, and a member of the American Society of Training and Development (ASTD), the Positive Change Corps (PCC), and the Association for Experiential Education (AEE).  Carolyn is a certified Appreciative Inquiry Facilitator Trainer

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Specialties:

  • Appreciative Inquiry
  • Appreciative Inquiry in the mental health field
  • Brain-based learning
  • Collaborative Decision Making
  • Communication Skills Development
  • Conflict Resolution
  • Emotional Intelligence in the workplace
  • Experiential Learning
  • Forte Facilitator
  • Leadership Development
  • Life Skills Facilitator
  • Management Development
  • Parallel Thinking
  • Team Building
  • Relationship Building

Cheri Torres

Cheri-Torres1

What might be possible if community and organization members were fully engaged and using their strengths to collectively achieve shared visions?

This is the question that motivates Cheri Torres and has her focused on collaboration. Given current global challenges, Cheri uses strengths-based organizational design practices to help clients respond effectively to increasing levels of complexity in their environments and growing demand for innovation and change. Her strategy is to expand collaborative capacity in communities and organizations using Appreciative Inquiry, Sociotechnical Systems Design, and Experiential Learning.  She does this by partnering with her clients to intentionally design workplace environments, multi-stakeholder conversations, organizational systems and individual and team training to maximize value for all stakeholders.

Her experience has taught her that systems and events that are intentionally designed for collaboration elicit our inherent collaborative capacity, regardless of our differences in background, views, or values. Expanding that capacity through lessons and intentional practice leads to increasing competence in thinking and working together with joy and creativity, resulting in sustainable innovation and ever-evolving excellence.

Cheri believes people are capable of extraordinary contributions when given the opportunity; consequently, she works with organization and community leadership to design for full engagement, and she provides strategies for people to expand their capacity to take advantage of new opportunities.  Her training and coaching programs are uniquely designed for immediate and long-term impact, focusing on changing workplace practices rather than people.

Cheri has worked in education, healthcare, manufacturing, service industries, government, military, and community services thoughout the United States as well as in Mexico, Canada, Ireland, and Great Britain. She has trained thousands in the practice of Appreciative Inquiry and Experiential Learning and she has authored or co-authored numerous articles and books, including Dynamic Relationships: Unleashing the Power of Appreciative Inquiry in Daily Living, The Appreciative Facilitator, and From Conflict to Collaboration. In 1996 she co-designed a patented, award winning, innovative portable challenge course training using Appreciative Inquiry, which is used in hundreds of schools, community youth programs, military training programs, and corporations around the world.

Cheri holds a Ph.D. in Educational Psychology with a specialization in Collaborative Learning from the University of Tennessee. She also holds an MBA, a Masters in Transpersonal Psychology, Level II certification in Spiral Dynamics Integral, and training in the Sociotechnical Systems Design Process.

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Specialties:

  • Appreciative Inquiry
  • Appreciative Process
  • Collaborative Decision Making
  • Communication
  • Conflict Resolution
  • Leadership
  • Learning Styles
  • Management Development
  • Myer-Briggs Type Indicator (MBTI)
  • Service Learning
  • Team Building

Nicholas Holton

Contact Information:

Address:
610 W. Rose City Road
Rose City, MI USA 48654

Email:
nick.holton@kirkland.edu
holtonn2006@yahoo.com

Phone:
Work: (989) 275-5000 ext. 412
Home: (989) 685-3290

Skype: NicholasHolton

Website(s):
Beechwood Communications

Social Media Networks:
LinkedIn

Working Portfolio:
Download Resume

Nick Holton_Profile Pic 2013

Nicholas Holton has worked as a professional educator his whole career. First as a math instructor and now at a community college as an Associate Dean for General Education, Nicholas has been a leader in innovation by design. His workshops have visited four continents, and include strategic planning, appreciative inquiry, service learning, and engaged learning techniques. He is sought out as an invited speaker and his keynote and other presentations draw an international audience. Nicholas’ appreciative inquiry teams work with small nonprofits and whole community colleges. He conducted an Appreciative Inquiry Facilitator Workshop (AIFT) in Perth, Australia and his clients are located all over the world including: Scotland, Chile and India. His professional passions include anything that helps people improve the human condition. He is committed to this also in he personal life as he sits on several nonprofit boards and volunteers regularly at community events.

 

 

  • Appreciative Inquiry Consulting & Training
  • Board Training & Retreats
  • Faculty Development
  • Grant Writing
  • Keynote & Plenary Presentations
  • Large-Scale Summit Design
  • Leadership Development & Training
  • Non-Profit Services
  • Organizational Development
  • Service Learning
  • Small Business Consulting
  • Strategic Development
  • Student Leadership Training
  • Workshop Facilitation

Presentations:

  • Community College: Is it right for you?
  • Incorporating Service Learning Into a Traditional Curriculum
  • Indicators of Engaged Institutions
  • Myths Of Service Learning
  • Reaching Out, While Reaching In
  • Rural Service Learning: Special Obstacles and Great Opportunities
  • Service Learning On A Shoestring
  • Service Learning: What Works And What Doesn’t!”
  • Tech Prep and Service Learning: A Natural Combination
  • Top Ten Issues Related to Successful Service Learning Experiences”
  • Using Appreciative Inquiry To Transform Your Teaching

Appreciative Inquiry Summits:

  • Campus Compact Presidential Summit: Facilitator
  • College Wide Strategic Planning Summit
  • Great Start Collaborative Strategic Planning
  • HeadStart Strategic Planning
  • National Rural Service Learning Summit
  • National Summit, Event facilitator
  • Service Learning Advisory Board Strategic Planning
  • Strategic Planning, COP Collaborative

Workshops:

  • Appreciative Inquiry Strategic Planning Workshop
  • Appreciative Inquiry Team Building
  • Appreciative Inquiry Team Building Workshop
  • Developing Our Strengths: Appreciating Our Differences
  • Faculty Course Design Workshop
  • Faculty Workshop on Service Learning

Keynote:

  • Reframing The Social Contract in Higher Education

Webinars:

  • Issues in Rural Service Learning

International:

  • Appreciative Inquiry Facilitator Training (AIFT), Co-trainer
  • Creating High Performance Teams Using Appreciative Inquiry
  • International Service Learning: Guatemala & Nicaragua
  • ACTS Academy (Bangalore, India)
  • American Association of Community Colleges
  • Central Michigan University
  • Community College National Center for Civic Engagement
  • Company of Experts
  • Georgia State Government
  • Great Start Collaborative
  • Houston Community College
  • Kirtland Community College
  • Lake Superior State University
  • Macomb Community College
  • Michigan Campus Compact
  • MSU Extension
  • North East Michigan Community Service Agency
  • Northern Essex Community College
  • Northern Michigan University
  • Oakland Community College
  • Ogemaw County Humane Society
  • Rondo Tree Service
  • Rose City Greenhouse
  • Rural Alliance for Service Learning
  • Rural Community College Alliance
  • Smart Schools Foundation
  • St. Clair Community College
  • University of Alaska
  • “I have known Nick since 2009, and was fortunate enough to take part in an Appreciative Inquiry Facilitator Training (AIFT) that he tutored. The four days of the AIFT were both inspiring and exciting, and Nick made the training relevant to the wide variety of participants. I have also followed with interest Nick’s service learning program, and am impressed that all of his students think so highly of him.” ~ Anne Tierney, Senior University Teacher at University of Glasgow
  • “Mr. Holton, as I have addressed him for the last 27 years, was my high school math teacher who became what I consider my mentor. Five years ago, as I did some grant writing for his company, he thought it was time I called him by his first name. I just couldn’t due to the enormous amount of respect I have for this man. His motto has always been learn more, better yourself, and hopefully as a result make the world a better place. This is what he encourages, inspires, and aids others to do, whether they are students, business associates, or friends. I feel privileged to have been all three!“~ Michelle Jacobs, Independent Consultant, Electrical & Controls Engineers at Match Point Controls, LLC

Sue Tsuda

Sue Tsuda

Sue Tsuda has experience in the complementary arenas of local government and community colleges. Sue has served in staff positions in local government ranging from intern to city manager in Oregon and California. She also has served as an appointed and as an elected official including city council. Her experience in education includes coordinating programs in CalWORKs, Workforce Development, Student Support Services, career and transfer planning, providing instruction in student success, life skills, workplace skills, career planning, tutor training, history, and government. She also is a successful grant writer. Land use planning and economic development are particular areas of interest.

Ms. Tsuda has her Masters degree in Public Administration from California State University, Long Beach and a Bachelors degree in Political Science from California State University, Fullerton. She also has a certificate in Urban Planning from University of California Extension, at Irvine and post-graduate work toward another Masters Degree in Urban Planning at Cal-Poly, Pomona.

Sue came into local government as a volunteer with the League of Women Voters and later went to work in the field she loves. Her greatest compensation is the opportunity to help others help themselves. The day she was hired as the first Town Manager of Yucca Valley, CA, the town experienced a 7.6 earthquake. The silver lining was the law that allows a fast track to formation of a Redevelopment Agency that is useful as an economic development tool.

Ms. Tsuda’s career has provided broad experience in both local government and community college issues and opportunities.

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Specialties:

  • Adult Learning
  • Building Teams
  • Career Development
  • Conflict Resolution
  • Coalition Building
  • Community Building
  • Community Development and Community Partnership
  • Continuous Learning
  • Creativity and Innovation
  • Dealing with Difficult People
  • Economic Development
  • Enhancing Adult Motivation to Learn
  • Goal Setting and Time Management
  • Government relations/ lobbying
  • Job analysis and design
  • Mentoring
  • Reaching consensus
  • Service Learning
  • Spirit in the workplace
  • Teaching at-risk students
  • Training