Tag Archives: conflict management

Managing Conflict at Work

Webinar Overview:

Conflict has a negative impact on organizations and people including productivity, cooperation, communication and the quality of life at work and home (in spite of our best intentions – we take work home and likewise we bring home to work).  Human interaction is at the core of our existence; we are all interconnected. Since conflict – differing opinions, goals, needs, desires, values, beliefs, attitudes or perceptions of entitlement – is a fact of life, the manner in which we manage conflict affects the quality of our interactions, our lives, our communities and our world.

Designed For:

Supervisors, managers and employees retooling for the new economy. Small or larger organization – business, non-profit, military or education, or those seeking a new career.

Learning Outcomes:

  • Learn to  Identify and analyze Conflict in the Workplace – is it good? Is it bad?
  • Learn and understand factors that influence our perception and reaction
  • Analyze a current conflict situation
  • Learn strategies for managing conflict
  • Learn how your communication style can achieve dramatic results. It is not about difficult situations or difficult people.
  • Understand how to Improve productivity by effectively handling conflict on and off the job.
  • Gain skills to contribute to an open, collaborative work environment.
Duration: Approximately 1 Hour
Price: $9.99 USD (for webinar recording only) [paid-downloads id=”9″]

Presenter:

Kathy Becker is the president of the Company of Experts, Inc. The Company of Experts has served clients in both the public and private sectors since 1989.  With over thirty years of professional experience in K-12 and higher education, she has served as a Human Resources Officer, Staff Development Coordinator and Equal Employment Opportunity Officer. She has had direct responsibility for labor contract negotiations, sexual harassment training, discrimination investigation, mediation and conflict resolution, discipline and grievance, professional training and leadership development.

Kathy is a trained Appreciative Inquiry Facilitator/Trainer and incorporates AI into her consulting, training, and online teaching. With her background in the public and private sectors as well as a strong commitment to customer service and developing learning organizations, Kathy brings real-world experience to her online workshops. Some of the workshops include: Appreciative Inquiry, Equal Employment Opportunity, Diversity Hiring, Leadership, Customer Relations, Conflict Resolution, Succession Planning and Creating Change through Dialogue.

Engaging in Difficult Conversations: Discussing What Matters Most

Webinar Overview:

There are certain conversations we all dread, such as delivering bad news, discussing sensitive subjects, confronting unprofessional behavior, or revealing unfavorable performance reviews. Regardless of the topic, difficult conversations occur at all levels of an organization. While it may be tempting to ignore the problems or delay the conversation, disregarding critical issues only creates additional problems and conflict – often resulting in a loss of productivity and engagement. Working in today’s competitive, fast-paced environment requires a broad foundation of leadership, communication, and people skills. The ability to engage in and facilitate difficult conversations effectively is one of the many challenges faced by many workers today.

This webinar offers a participative environment to demonstrate how practicing Appreciative Inquiry can help you solve problems, address issues, and engage in the important, crucial discussions we try so hard to avoid. Register today for this webinar and learn how to turn challenging conversations with difficult people into a foundation for improved relationships, enhanced morale, and increased productivity.

Designed For:

Individuals in all levels of an organization who wish to take a leadership role in creating and facilitating positive organizational culture and effective relationships are invited to join this webinar.

Learning Outcomes:

  • More mindful of daily conversations that create/maintain organization or community culture.
  • Reflect on the value of intentional conversation.
  • Identify what creates a culture of welcome that supports learning, innovation, and collaboration.
  • Identify types of conversations, including the important difficult conversations that are often avoided.
  • Address difficult conversations using Appreciative Inquiry and reflective practice.
  • Handle conflict and feedback in constructive and generative ways.
Duration: Approximately 1 Hour
Price: $9.99 USD (for webinar recording only)
[paid-downloads id=”8″]

Presenter:

Cheri Torres, PhD, has more than 30 years experience helping people and organizations expand their capacity for collaboration and excellence. She has worked in the public and private sectors in the US and around the world training trainers and facilitators, facilitating small and large groups, and providing professional development and organizational design consultation.

Cheri’s professional focus is grounded in the field of personal/ collaborative learning. Cheri helps people and organizations shift their workplace practices and design their systems for evolving sustainability. She believes that in today’s world, excellence is a function of learning and innovation and that these are natural outcomes for an appreciative inquiry-based, outcomes-focused organization. She partners with schools and organizations to expand their capacity for multiple ways of knowing, engagement and accountability, thinking together, and acting collaboratively. As a result people change they way they work together and how the organization is designed: a collaborative learning community evolves marked by open and positive relationships and the alignment of social and technical systems.

Kristen Crusoe

Kristen Crusoe

Dr. Kristen Crusoe is a Professor of Nursing, Psychiatric-Mental Health Nurse, and Appreciative Inquiry facilitator. Kristen is also an Organization Development practitioner specializing in Whole System Design through team-building, collaboration, communication, and relationship-based change. Kristen has roots in both Education and Healthcare and is successful leading change in both of these highly complex and turbulent arenas. She has experience as a facilitator, practitioner, teacher, department chair, manager, and director in healthcare organizations, community college, and university environments.

The major focus of Kristen’s current practice includes using Appreciative Inquiry as a Change and Quality Improvement model for healthcare and education. She has lead initiatives for cultural excellence in healthcare and educational organizations including strategic planning, leadership development, quality improvement initiatives, and change management. Kristen is skilled in the art of appreciative reframing, leveraging opportunities, and collaborative relationship building.

Kristen has a BA from Florida State University, a Master’s of Nursing from Oregon Health Sciences University, and a Doctor of Education from Oregon State University. She is a Certified Appreciative Inquiry Facilitator with the Company of Experts. She is also a Certified Dance Therapist and Yoga teacher. Kristen lives both on the Oregon Coast and in Pensacola, Florida.

Hire This Expert >

Specialties:

  • Appreciative Inquiry
  • Change management
  • Chief Executive Officer evaluation
  • Collaborative Partnerships
  • Conflict management
  • Dialectical Behavior Therapy for individuals and groups
  • Dialogue
  • Holistic approach to organizational development and change
  • Leadership Development
  • Mediation
  • Interpersonal Relationships
  • OpenSpace Technology
  • Organizational Relapse Prevention and treatment
  • Patient-Person Centered care
  • Performance Valuation
  • Strategic Planning
  • Strategic Planning Relationship Building
  • Team Building
  • Therapeutic Relationships within the workplace
  • Visioning
  • Whole System Change

Conflict Management

Designed For:

Conflict ManagementSupervisors, managers and employees retooling themselves for the new economy or who want to create relationships that flourish during these times of change

Why:

Relationships don’t just happen. Ever wonder why you just cannot communicate with certain people?  Why do some people have the ability to develop winning relationships? Would you like to get that new job, understand your co-worker and improve your bosses opinion of you?

Outcomes:

  • Develop the skills and competence to assess, initiate and build relationships
  • Gain confidence with skill building techniques to maintain high achieving professional relationships

Materials Required:

This workshop may require books, materials, online assessments, or the use of proprietary software which typically will be included in the cost of the workshop.

Customize Your Workshop:

Company of Experts, Inc. delivers its workshops in a variety of ways: on-site, hybrid, or online; providing users with the option to decide which learning method works best for their organization and/or individual.

To learn more about the location, price, availability, or to register for this workshop, please email Kathy at Kathy@CompanyofExperts.net

Space is limited, guarantee yourself a spot today!

Managing Professional Relationships at Work

Designed for:

Managing Professional RelationshipsSupervisors, managers and employees retooling themselves for the new economy or who want to create relationships that flourish during these times of change

Why:

Relationships don’t just happen. Ever wonder why you just cannot communicate with certain people?  Why do some people have the ability to develop winning relationships? Would you like to get that new job, understand your co-worker and improve your bosses opinion of you?

Outcomes:

  • Learn your intrapersonal and interpersonal skills.
  • Develop the skills and competence to assess, initiate, and build relationships
  • Gain confidence with skill building techniques to maintain high achieving professional relationships
  • Develop and implement a plan of action for creating and improving professional relationships at work.

Materials Required:

This workshop may require books, materials, online assessments, or the use of proprietary software which typically will be included in the cost of the workshop.

Customize Your Training:

Company of Experts, Inc. delivers its workshops in a variety of ways: on-site, hybrid, or online; providing users with the option to decide which learning method works best for their organization and/or individual.

To learn more about the location, price, availability, or to register for this workshop, please click here.

Space is limited, guarantee yourself a spot today!