I most appreciated the insight into working styles. Well done!
Dave Keller, Assistant Director
University of California, Santa Cruz
"I didn't stop last week to write you a note and thank you for our full, rich day on Tuesday. We came away energized and armed with strong coherent plans for revitalizing our mission through the students and deans. It is a pleasure working with you. I speak for our whole team."
Dierdre Gainor,
The Archer School for Girls, CA
"Thank you for the great job you (Nancy Stetson) and Charles Miller did in facilitating the workshops for administrators/managers at Cabrillo College. I have been told by many that this was a great experience for them. I just hope WE don't lose the opportunity to continue building on the creative team environment both of you helped us to establish in two short days.
Felix Robles
Cabrillo College"
"I cannot end the (1997-98) year of your close connection with the Administrative Leadership Institute without saying thank you for all your effort, support, encouragement, and quality instruction...both of you have been such a terrific team-- modeling in many ways the skills, techniques, and philosophy that you have delivered in a formal manner to the monthly attendees."
Mary Spangler, president, CA
and chair, Administrative Leadership Institute
Los Angeles Community College District, CA
"Great (active learning) workshop. Well organized, moved quickly, powerful ideas for teaching."
Mary Shelor, reading instructor
Pima Community College, AZ
"(In the pre-conference workshop on Active Learning at the National Institute on Staff and Organization Development/NISOD), I liked the fact that you put the learning in our laps just as we need to do with our students. You did a great job fostering cooperation in such a large room!! Very motivating, reinforcing."
Maureen Loley, chemistry professor
Schoolcraft College, MI
"(The pre-conference workshop on Active Learning at NISOD) was great--because it enabled us to feel and think about how some of our students will feel participating in these activities."
Beatrice Gonzalez, instructor
Galveston College, TX
"This (workshop on classroom assessment) should be an ongoing workshop at all colleges."
Barry Lynch, auto instructor
City College of San Francisco, CA
"(The week-long summer institute on outcomes and assessment was) a good experience--fun, challenging, new ideas, good connections with colleagues I didn't know and some deeper connections with ones I did know. The process used was excellent--I was amazed at Charles' and Nancy's ability to be flexible, deal with people expressing doubts, challenging ideas, wanting to go in different directions. You've done a great job dealing with the group and meeting virtually everyone's needs (at least to some degree). I think everybody is leaving feeling very positive (about outcomes and assessment."
Sue Lynn, Instructor
Portland Community College, OR
"I thought you handled us 'rowdies' very well. You focused us, contained us without making us feel repressed (at the institute on outcomes and assessment)."
Jan Abushakrah, sociology instructor
Portland Community College, OR
"Excellent, especially process. Very open facilitators who were able to take group feedback and fine tune direction taken. The process was wonderful--outstanding!!! (The facilitators) put content into real life activities and then asked us how we could use these in our classes. You were wonderful! Great role models."
Janie Hammond, nursing instructor
Portland Community College, OR
"You were great! Flexible, gave good feedback. Liked the variety of techniques used."
M. Sherer, nursing instructor
Portland Community College, OR
"I think Nancy and Charles were very well prepared and sure of their process. I had a rough time because this was entirely new to me, and my background is not education, but it is intriguing to me and will be very useful. I'd like more direction (on outcomes and assessment). Thank you for a wonderful presentations, good attitudes and total flexibility. We were a tough group at times!"
Julie Korfhage, drafting instructor
Portland Community College, OR
"The openness with which the presenters gave and accepted feedback was helpful. You did a good job with a very challenging group of people. The shift in focus that occurred on Wednesday a.m. showed lots of flexibility on your parts."
Vicky Charlston, instructor
Portland Community College, OR
"(The ISW Facilitator training was a) big time commitment. Great reward. It was a great experience. This was a fantastic experience to improve my teaching and me as a person."
Keith Drayton, music professor
Jackson Community College, MI
"It was great, an incredible experience. I can't describe the meaningful experience. Nancy and Charles, I got to know you in ways I didn't expect. It's as if I'd known you all my life."
Geri Jacobs, professor
Jackson Community College, MI
"I truly enjoyed getting to be in the (ISW facilitator training) workshop and watching you work. I am often on the other end, so this was fun."
Jim Scott, professor
Jackson Community College, MI
"Charles is a master at process consultation and facilitation. His relaxed and informal style puts people at ease so that they are hardly aware he is eliciting from them the answers to their questions. He is a consummate pro."
Bill Bergquist, Owner
The Professional School of Psychology
Sacramento, CA
"This (Administrative Leadership Institute) has been a fabulous series of workshops and a great program. I'm constantly amazed at the breadth and depth of Nancy Stetson and Charles Miller's knowledge and skills in facilitating. They're the BEST!"
Roberta Holt, Professor and Staff Development Coordinator
Los Angeles City College
Los Angeles, CA
"By attending the (Administrative Leadership Institute) workshops, I can see a definite improvement in my personality. I have used the skills that I learned, and was rewarded with positive results ... The workshops encouraged me to be outspoken without repercussion."
Ruth Bledsoe, Professor
Los Angeles Trade-Tech College
Los Angeles, CA
"It is difficult to isolate the benefits I have gained from all the (Administrative Leadership Institute) seminars I have attended, but I realize that I have become much more efficient an employee and a more balanced person. So, thank you from the bottom of my heart."
Bernadette Tchen, Professor
LA City College
Los Angeles, CA
"The practicality of these exercises is so clear that I can use them back in the office tomorrow! Thanks!
Jeff Cooper, Manager
Los Angeles City College
Los Angeles, CA
"(The) facilitators are interesting and urge us to open up our areas of thinking and problem solving. These (Administrative Leadership Institute) workshops are interesting and informative and equip me with the necessary 'attitude' shifts to help make needed changes within the organization."
Rosemary Smith, Support Staff
Los Angeles Community College District
Los Angeles, CA
"The presenters put together a package which actually puts the concepts and philosophy of Senge and Covey to work. They demonstrated the information as well as the valuable techniques used in teams and a learning environment. I like the fact that the presenters utilized a variety of teaching techniques and I enjoyed the individual assignments as well as the team exercises."
Gina Aguire, Professor
Los Angeles Valley College
"This was a very stimulating workshop. Although I only had 4 1/2 hours sleep the night before, I wasn't tired for one minute. Excellent pace, involvement, organization, material. This was a very valuable learning experience and well worth the time and energy invested."
Patricia Flood, Professor
East LA
"Good job! Excellent presentation! Everything was fine (content, process, and environment)l I feel much more confident in my role as a leader and manager."
Ruby Wallace, Professor
LA Southwest
"Thank you! This time was definitely well spent! I've been working on a specific issue regarding an Intermediate Algebra class for the last four semesters. Through these Classroom Assessment Techniques (#19 and #21 specifically), I think I may have solved this problem."
Theresa Riel, Mathematics Professor
Pima Community College
"I like the way you work with the group to understand their needs as you move through the material."
Marvin Schwartz, Instructor
City College of San Francisco
"Again, I want to thank you very much for the outstanding job you did in facilitating the Yuba College Planning Charette. Everyone I talked with during and after the session was very impressed with your facilitation skills and with the process and product of the charette. If you ever need a 'reference' at other colleges I hope you will feel free to call on em. I would be happy to give you an outstanding vote of confidence. Again, thanks for a great job!"
- Stephen M. Epler, Ed.D., Superintendent/President, Yuba College, CA
"Thank you for your outstanding leadership at the Yuba College Premier College Workshop. You were able to move large numbers of people, extract valuable information from them, and make them feel they had a worthwhile day. You are quite a wizard at your trade."
Annette C. Lambson, Ed.D., Vice President of Instruction, Yuba College, CA
"Very dynamic and full of enthusiasm (with Nancy Stetson). Excellent job and research/application in putting together the handout on classroom assessment. Thank you!"
Rosalia Solorzano, Sociology Instructor, Pima Community College, AZ
"Excellent use of resources -- to be able to take away tangible ideas and a book. Wow!"
Mary Sibayan, Math Instructor, Pima Community College, AZ
"Very impressive work. You were both (with Nancy Stetson) prepared, enthusiastic, and informed. This session was useful and concretely productive."
Vicki Cook, Histsory Instructor, Pima Community Colelge, AZ
"My impression from talking to our folks is that your program in the morning (convocation) was well received ... you could tell at the break-out session that people were enjoying and profiting by the information you all gave us."
Audrey Cullen, Assistant to the President of Academic Affairs, Delgado Community College, LA
"(This keynote was) more relevant than any other in previous Convocations . . .very practical presentation. Useful to all in audience."
Carol Juncker, Math Instructor, Delgado Community College, LA
"Useful. Best we've had in six years of convocations."
Kathleen Kilbourne, ESL Instructor, Delgado Community College, LA
"I found the keyntoe informative and the approach refreshing ... Thank you for a refreshing, brief, informative session."
Pamela Broom, Technical Studies Instructor, Delgado Communtiy College, LA "Charles ... Dave Nakaji, and Leah Shelleda were wonderful facilitators. Their workshops were outstanding. The feedback I received from faculty was extremely positive."
- Lynette Kirwan, Coordinator, Golden Gate University, CA
"Thank you for sharing your gifts (with Nancy Stetson). This side of the Pacific has been touched and we hope to send you feedback of its rippling effect."
Andi McManus, Reading Instructor, Guam Community College
"The facilitators (with Nancy Stetson) created an environment that was conducive to learning and made us feel safe."
Sandy Balbin, Computer Applications Instructor, Guam Community College
"You both (with Nancy Stetson) have done a great job to get us 'hooked' (on Instructional Skills Workshops)."
Steve (Su-kei) Lam, Math Instructor, Guam Community College
"I want to be able to remain connected to the two of you (with Nancy Stetson). I want to be able to learn more from you once I figure out more of what I am having trouble with.
Lani Gamble, Tourism Instructor, Guam Community College
"Great team (with Nancy Stetson). You compliment each other well."
Linda Brewer, School-to-Career Facilitator, Metropolitan Community College, NE
"Another great job! We want to adopt you two (with Nancy Stetson) here! Thanks for coming to the cold and sharing your warmth."
Jenni Fauchier, Psychology and Sociology Instructor, Metropolitan Community College, NE
"Enjoyed your interaction and flow, not only with us but with each other (with Nancy Stetson). Very real-life team ..."
Gene Brewer, Administration of Justice Instructor, Metropolitan Community College, NE
"This was an enjoyable, user-friendly workshop (with Nancy Stetson). You set the tone and we followed your lead. Thank you!!"
Maggie Kalkowski, School-to-Career Facilitator, Metropolitan Community College, NE
"You did a great job of keeping up your energy levels and staying on time (with Nancy Stetson). This was really an enjoyable experience."
Debra Eppenbaugh, Counselor, Metropolitan Community College, NE
"Thank you (and Nancy Stetson) for spending your holiday weekend with us (in our strategic planning retreat) and for responding to the needs of the group. I appreciate your flexibility and positive attitude. It went a long way to satisfy the diverse views of the participants."
Myra Siegel, Dean of Student Services, Los Angeles City College
"They (with Nancy Stetson) were just fabulous in conducting the (strategic planning) retreat. They kept the group focused on the subject at hand throughout."
Troy Salunga, College Fiscal Administrator, Los Angeles City College
"Good job holding this irreverent group focused on the objectives!!"
Gayle Sides, PE Instructor, Los Angeles City College
"Your patience in dealing with people who had specific agendas was admirable. I appreciate your persistence in not getting too exasperated."
Mary Spangler, Vice President for Academic Affairs, Los Angeles City College
"They (with Nancy Stetson) are skilled facilitators who do a great job and provide a comfortable atmosphere for learning."
Susie Herman, Counselor and Instructor, St. Louis Community College at Florissant Valley and Meramec, MO
"A great job. The best of 6-7 workshops (Right to Succeed/Helping Students Succeed) I've attended."
Dottie Ebbesmeyer, Math Instructor, St. Louis Community College at Florissant Valley, MO
"You've done a wonderful job of modeling what you present."
Eilene Lyons, Instructor, St. Louis Community College at Florissant Valley, MO
"Great job! You do a marvelous job of involving everyone and fielding questions. Flexible and quick-witted."
Ken Boyer, Director, Center for Teaching and Learning, St. Louis Community College at Florissant Valley, MO
"You did an excellent job and are making an impact on this institution. Thanks for the (Right to Succeed) handbook."
Sharon Fox, Reference Librarian, St. Louis Community College at Florissant Valley
"My words are so inadequate to tell you both (you and Nancy Stetson) how much good you are doing. I took the workshop (Right to Succeed/Helping Students Succeed) personally and was hungry for it. Although I may be older than most, I'm still a learner. You both are making a difference in education. I wish I would have heard you when I got started 39 years ago. Thanks to both of you."
Lee Roy Pitts, Biology Teacher
Penn Valley Community College, MO
"Thanks for modeling. I came away with the idea that (student) success is related to (students) knowing themselves and their goals."
Gary Damrong, Instructor
Longview Community College, MO
"You've done a great job. Both of you (you and Nancy Stetson) work well together, as I already knew."
Denise Zortman, Coordinator Learning Resources
Penn Valley Community College, MO
"Very smooth and comfortable. Useable materials -- wonderful resources."
Zola Gordy, Coordinator Learning Resources
Maple Woods Community College, MO
"Appreciated style and low-key collegiality."
Bruce Appel, Counselor
Longview Community College, MO
"Both (you and Nancy Stetson) were articulate, organized, and effective -- good modeling."
Andy Geoghegan, Psychology Instructor
Longview Community College, MO
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